Frequently Asked Questions

It is an at-home cosmetic skincare ritual built around a bio-soluble micro-point roller and complementary skincare steps. Follow the instructions included with your kit.

Each refill is designed for one-time use to support hygiene.

Every skin type is different. Patch test before first use and discontinue if irritation occurs.

Mild redness or a slight tingling sensation may occur temporarily after use.

Designed for cosmetic skincare use. You may experience a mild tingling sensation during use.

Use one complete routine once a week. Each kit includes weekly course sessions.

You can resume your normal skincare and makeup routine the following day if your skin feels comfortable.

This is not a defect, but the natural drying of the larger-molecule moisture-locking film. Follow the mask instructions and gently press in any remaining essence.

Results vary. Keep a gentle, consistent routine and evaluate your experience over the complete 4-week ritual.

Orders typically ship within 48 hours after payment authorization. Orders placed on weekends or public holidays may be processed on the next business day. Delivery dates shown at checkout are estimates, not guarantees.

Once your order ships, we will email a shipping confirmation with tracking information where available.

Orders ship from New Jersey, USA. Available shipping destinations, shipping options and any applicable charges are displayed at checkout. The current free-shipping promotion is for US orders only.

Email service@irollingshop.com as soon as possible with your order number and requested change. We will try to help, but cannot guarantee a change or cancellation after an order has been accepted or transferred for fulfillment.

Check your tracking information, then email service@irollingshop.com with your order number and details. We will review the issue and, where appropriate, work with the carrier or fulfillment partner.

If you choose a subscription at checkout, you receive repeat deliveries at the frequency you select and are charged for each delivery unless you paid in advance. Review the price, frequency and terms shown at checkout before placing your order.

You can manage, change or cancel your subscription through the order link in your confirmation email, or cancel it from the Subscriptions section of your account page. If you need help, email service@irollingshop.com. Canceling future renewals does not automatically cancel an order already accepted or in fulfillment.

Some subscriptions may auto-renew at the end of their term. You can cancel if you do not want to renew; check your selected subscription terms and manage it using the link in your order confirmation email.

You may request a return within 30 days of delivery, including for an opened product. Contact us before the 30-day period expires and return the product, including any unused portion, according to the instructions our team provides. The 30-day guarantee is limited to one approved claim per customer account and shipping address.

If you purchase and complete three consecutive boxes of the same eligible product and do not see visible improvement, you may request a refund within 90 days of delivery. All three boxes must have been bought together in one order from irollingshop.com and used consistently as directed. Include a valid order number; individual results vary. The 90-day guarantee is limited to one approved claim per customer account and shipping address.

Email service@irollingshop.com with your order number, the product and the reason for your request. Please wait for authorization and return instructions before sending anything back; unauthorized returns may be refused.

For standard returns, the customer pays return shipping. If the issue was our error, such as a damaged, defective or incorrect product, we will provide a prepaid label or reimburse reasonable return shipping costs.

Contact service@irollingshop.com as soon as possible. Include your order number, a description and clear photos of the product and packaging where applicable. After review, we may provide a replacement or refund at no additional shipping cost to you.

Review generally takes about seven business days after we receive all requested information and, where applicable, the returned product. Approved refunds go to the original payment method; your bank or provider may take another 3–10 business days to post the funds.

IROLLING was inspired by insights gained through dermatology work in Germany and created with a focus on thoughtful, at-home skincare experiences.

Our products are developed in Wuhan, Hubei, China, where our team refines each skincare system from formula selection to product design.

IROLLING products are manufactured in Wuhan, Hubei, China. We maintain product traceability through documented production information, including batch identification and production dates.

We believe in transparency about how our products are evaluated. The IROLLING Bio-Soluble Infusion System was assessed by Hubei Pulin Standard Technical Service Co., Ltd. in a 28-day use evaluation involving 30 subjects. Under the test conditions, participants reported improvements in hydration, softness, smoothness, and overall skin radiance throughout the evaluation. These results apply only to the submitted samples and specific test conditions; individual results may vary. IROLLING products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any disease.

Email service@irollingshop.com or use our Contact Us page. Include your order number if your question concerns an existing order.

Our customer service team aims to respond to return and refund requests within 24 hours. For other questions, email us and we will help as soon as possible.