Frequently Asked Questions

Product & routine

What is the IROLLING Bio-Soluble Infusion System?

It is a simple at-home skincare ritual designed to support smoother, fresher-looking skin.

How often should I use it?

Follow the routine and usage guidance provided with your kit.

When will my order ship?

Orders are processed as quickly as possible. Delivery timing is shown at checkout.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

What is your return policy?

Please contact our support team and we will help with your return request.

Is it suitable for sensitive skin?

Suitable for most skin types. If your skin is highly sensitive, perform a patch test before first use.