Return & Refund Policy

30-Day Money-Back Guarantee

You may return your order within 30 days of delivery for a refund. Opened products are eligible for return.

To qualify, you must contact us before the 30-day period expires and return the product, including any unused portion, according to the instructions provided by our customer service team.

90-Day Results Guarantee

Customers who purchase and complete three consecutive boxes of the same eligible product may request a refund if they do not see a visible improvement.

To qualify:

• All three boxes must have been purchased together in a single order from irollingshop.com
• The product must have been used consistently and according to its directions
• The refund request must be submitted within 90 days of delivery
• The customer must provide a valid order number

Individual results may vary. This guarantee does not represent a promise that every customer will achieve the same results.

How to Request a Return or Refund

Before returning any product, email service@irollingshop.com and include:

• Your order number
• The product you wish to return
• The reason for your request

Our customer service team will respond within 24 hours.

Please do not return any product without prior authorization. If your request is eligible, we will provide return instructions and the applicable return address. Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping

For standard returns, including returns based on personal preference, dissatisfaction, or lack of visible results, the customer is responsible for return shipping costs.

If the return is caused by an error on our part—such as a damaged, defective, or incorrect product—we will provide a prepaid return label or reimburse reasonable return shipping costs.

We recommend using a trackable shipping service. We are not responsible for return packages lost or damaged before reaching the authorized return address.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact service@irollingshop.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the product and packaging, where applicable. After reviewing your request, we may provide a replacement or refund at no additional shipping cost to you.

Refund Processing

Refund requests generally require approximately seven business days to review after we receive all requested information and, where applicable, the returned product.

Approved refunds will be issued to the original payment method. After a refund is approved and processed, your bank or payment provider may require an additional 3–10 business days to post the funds to your account.

Refunds cannot be issued to a different card, bank account, or payment method.

Original and expedited shipping charges are non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Any sales tax collected on the refunded merchandise will be handled as required by applicable law. Customs duties, import taxes, import VAT, brokerage fees, and similar charges paid to government authorities or third parties are not refundable by IROLLING. Customers may contact the appropriate customs authority to determine whether those amounts can be recovered separately.

Guarantee Limits and Abuse Prevention

The 30-Day Money-Back Guarantee and the 90-Day Results Guarantee are each limited to one approved claim per customer and per shipping address.

When reviewing duplicate or potentially abusive claims, we may also consider orders associated with the same name, email address, payment method, billing address, household, or customer account.

Refund eligibility is limited to the amount actually paid for the qualifying product after discounts. A customer may not receive more than one refund, replacement, store credit, or other remedy for the same product or order.

We reserve the right to deny claims involving:

• An invalid or unverifiable order number
• Products not purchased directly from irollingshop.com
• Duplicate claims or previous approved guarantee claims
• Fraud, misuse, material misrepresentation, or abuse of this policy
• Returns sent without authorization
• Requests submitted outside the applicable return period

Chargebacks and Payment Disputes

A refund request cannot be reviewed or processed while a chargeback, payment dispute, or similar claim concerning the same transaction remains open.

If you have already filed a chargeback or payment dispute, please resolve or withdraw it through your bank or payment provider before requesting a refund from us. We will not issue a duplicate refund or provide any other duplicate recovery for the same transaction.

Nothing in this section limits any non-waivable rights available under applicable law.

Contact Us

For return and refund assistance, contact:

service@irollingshop.com